Case Manager


Case Manager

Reports to: Director of Client Services

Job Summary

The Case Manager is a full-time position and supports clients seeking ongoing support at the OKCFJC. The Case Manager has a unique role in client care with victims of intersecting traumas such as domestic violence, sexual assault, stalking, human trafficking, elder abuse, and more.  Case Managers build working relationships, solve problems, support and empower victims as they access services such as: holistic advocacy, forensic nursing, legal, law enforcement, childcare and child advocacy.  Case Managers reduce barriers that keep clients from getting timely services by directing them to sources of emotional, financial, administrative or cultural support while providing ongoing case management.  Client confidentiality and privacy of information is critical.

Essential Functions

  • Provide warm welcome and guidance to all clients and accompanying persons upon arrival;
    Conduct intakes with clients and information regarding confidentiality, informed consent, resources, etc.;
  • Conduct comprehensive assessments to identify if clients are a polyvictim, present and ongoing needs, help them prioritize and navigate through the resources available through partner agencies at the FJC, connect clients with community partners to meet stated need(s);
    Implement various tools with clients to understand victimizations, lethality, hope, and safety-related empowerment;
  • Perform crisis intervention (via telephone and in-person) as needed and explain the resources, rights, and options available to victims of crime and their families to ensure they understand, and answer any questions that may arise;
  • Maintain a safe, welcoming and comfortable reception area, intake rooms and client waiting room; ensure immediate services for health and safety needs are available and accessible to clients as needed;
  • Track and document client movement through services;
  • Prepare case files through timely assessments, treatment service plans, progress notes, and closing summary reports on every referral;
  • Assist clients in setting both short and long-term goals and objectives based on assessed needs and in collaboration with the clients and their perception of their needs;
  • Provide strengths-based, client-centered case management and service coordination to assist clients;
  • Assure ease of movement among and between services;
  • Apply creative problem solving as needed;
  • Provide appropriate communications, connections, and follow-up with onsite service agencies and the clients to assure high customer satisfaction;
  • Coordinates continuity of services with both internal and external partners and advocates for client-centered services and holistic resources to assure high client satisfaction;
  • Reassess client needs and case plan at fixed intervals;
  • Distribute and retain service satisfaction surveys from each client;
  • Build and maintain working relationships and trust with clients, FJC agency partners and community resource providers.
  • Assist with client programming events, such as client graduations, holistic classes and programs, outreach events, etc.

Position Requirements and Qualifications

  • Bilingual (English/Spanish) -Preferred
  • Graduation from an accredited college or university with a bachelor’s degree in social work, sociology, psychology, or a related field, or 2 years of experience in a related field;
  • Knowledge of best practices relating to domestic violence, sexual assault and stalking including, but not limited to: identification, safety, implementation and confidentiality;
  • Broad knowledge of community resources to clients in need of specific immediate services (both on-site and off-site partners) and resources, including shelters and housing, observation facilities, counseling and treatment options;
  • Ability to effectively meet with and engage the public; ability to establish effective working relationships with supervisor, employees, onsite and offsite partners and the general public;
  • Ability to effectively communicate in written form and orally, in a clear, concise manner, with staff, management, partners agencies, victims, and the general public;
  • Must be able to respond effectively to stressful situations;
  • Flexibility, critical thinking, and problem-solving skills and experience;
  • Ability to deal tactfully with people from diverse backgrounds and situations;
  • Must successfully pass a background check and have a valid Oklahoma driver’s license and auto insurance.

Key Benefits

Prioritize your well-being with 100% employer-sponsored services, including:
Medical, dental & vision
Mental health services
Gym membership
Retirement plan with up to 3% employer match
19 PTO days accrued (increases after two years of employment)
12 paid holidays and two self-care days
Monthly engagement activities
Public service loan forgiveness
Ongoing professional development opportunities

Physical Requirements

While performing duties of this job, the employee is regularly required to sit and work at a computer for long periods of time in an office environment and must be able to lift/move weight up to 25lbs. Employees are also required to accept incoming calls and must be able to hear and speak. Must have visual acuity to read and draft reports, case notes, letters, etc. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. Must have the manual dexterity to manually operate and use a computer. The noise level is quiet to moderate; non-smoking environment.

To apply, please email your resume, cover letter, and references to [email protected].

To apply for this job email your details to susan.nalley@palomarokc.org