Listen for Good : Closing the Loop on Round 1
In 2017, Palomar received support from The Inasmuch Foundation and Listen for Good to get systematic client feedback to improve how we serve and support our clients. Read more about the Listen for Good grant here.
Read on to hear how we are responding to YOUR feedback:
Here's what our clients told us:
Hint: hover over the purple boxes to read more!
They want more legal services
If you or someone you know is an attorney and you would like to donate your services to clients in need on a pro-bono or sliding fee scale, please click here!
Palomar supports LASO’s efforts to expand services and we regularly encourage donors and grantors to support their invaluable programming. To donate to LASO, click here.
They want more counseling services
They want more economic empowerment & financial assistance
Other things we learned:
When asked what Palomar was good at, clients used phrases like: "providing resources" "caring" "counseling" "meeting needs" "explaining" "helping with paperwork"
Additionally, 7 of 50 respondents stated that Palomar was good at "Everything."
Other areas where we can improve:
Other items we'd like to clarify in the future:
In future surveys, we plan to clarify with our clients which specific services and service providers they would like to see more of, and in response to surveys requesting additional classes, to clarify what types of classes and times they would like to see them offered.
Here's how we did it:
Surveys were collected at Palomar through a variety of methods, including: links on the computers in our computer lab, an iPad at the front of the building for clients to use as they are leaving, and in some cases, client interviews. Surveys were provided in English and Spanish. However, the collection method did not appear to dramatically alter the content of the responses. While data was initially analyzed when we received 50 responses, we have left the survey collector open to receive more data.
To see the complete results, click here.
Thank you to all the brave survivors who shared their experience with us. We hear you and strive to provide the best services possible.