Bilingual Client Navigator

Job Summary

The Navigator is a full-time position and is the initial point of contact for clients seeking services at Palomar.  The Client Navigator has a unique role in client care with victims of domestic violence, sexual assault, stalking, human trafficking, and elder abuse.  Client Navigators build working relationships, solve problems, and support and empower victims as they access advocacy, forensic nursing, legal, law enforcement, childcare, and child advocacy services.  Navigators reduce barriers that keep clients from getting timely services throughout the system by directing them to emotional, financial, administrative, or cultural support sources.  Client confidentiality and privacy of information is critical.

Essential Functions

• Provide warm welcome and guidance to all clients and accompanying persons upon arrival;
• Provide crisis intervention and conduct client intakes (via virtual services: telephone, texting, live chat, google meet), and in-person;
• Provide clients with intake forms and information regarding confidentiality, informed consent, resources, etc.;
• Conduct initial intake/assessment of trauma (if necessary), identify client’s needs, help them prioritize and navigate through the resources available through partner agencies at the FJC, and connect client with community partners to meet stated need(s); either in-person or via digital means;
• Assure ease of movement among and between services;
• Maintain a safe, welcoming, and comfortable reception area, intake rooms, and victim waiting room; ensure immediate services for health and safety needs are available and accessible to clients as needed;
• Apply creative problem-solving as needed;
• Track and document client movement through services;
• Provide information on victim’s rights and victims compensation benefits; review information with clients to ensure they understand, and answer any questions that may arise;
• Provide appropriate communications, connections and follow-up with onsite service agencies and the clients to assure high customer satisfaction;
• Distribute and retain service satisfaction surveys from each client;
  Build/maintain working relationships and trust with clients, FJC agency partners and community resource providers;
• On a weekly basis, serve as the virtual services navigator for clients unable to attend in-person services.

Position Requirements and Qualifications

• Bilingual in English and Spanish;
• Graduation from an accredited college or university with a bachelor’s degree in social work, sociology, psychology, or a related field, or 2 years of experience in a related field;
• Ability to effectively meet with and engage the public; ability to establish effective working relationships with supervisor, employees, onsite and offsite partners and the general public;
• Ability to work in a fast-paced and unpredictable environment;
• Ability to communicate effectively verbally and in writing;
• Ability to handle stressful situations while maintaining a hopeful attitude;
• Flexibility and problem-solving skills and experience;
• Must pass a background check and have a valid Oklahoma driver’s license and auto insurance.

Preferred Qualifications

• Knowledge of best practices relating to domestic violence, sexual assault, and stalking, including, but not limited to, identification, safety, implementation, and confidentiality;
• Knowledge of community resources for clients needing specific immediate services (on-site and off-site partners) and resources, including shelters and housing, observation facilities, counseling and treatment options.

Key Benefits

• Prioritize your well-being with 100% employer-sponsored services, including:
• Medical, dental & vision
• Mental health services
• Gym membership
• Retirement plan with up to 3% employer match
• 19 PTO days accrued (increases after two years of employment)
• 12 paid holidays and two self-care days
• Monthly engagement activities
• Public service loan forgiveness
• Ongoing professional development opportunities

Physical Requirements

While performing duties of this job, the employee is regularly required to sit and work at a computer for long periods of time in an office environment and must be able to lift/move weight up to 25lbs. Employees are also required to accept incoming calls and must be able to hear and speak. Must have visual acuity to read and draft reports, case notes, letters, etc. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. Must have the manual dexterity to manually operate and use a computer. The noise level is quiet to moderate; non-smoking environment.

To apply, please email your resume, cover letter, and references to [email protected].