Bilingual Client Navigator

Job Summary

We’re seeking a full-time Bilingual Client Navigator to join our Direct Services team. We envision an Oklahoma City free from violence, where everyone feels safe and secure. As a Bilingual Client Navigator, you will be the first point of contact for individuals seeking services at Palomar. In this role, you’ll support survivors of domestic violence, sexual assault, stalking, human trafficking, and elder abuse through a trauma-informed and hospitality-first approach. You will help clients identify their needs, navigate on-site and community-based resources, and access critical services including advocacy, forensic nursing, legal support, law enforcement, and child-focused care. As a Bilingual Client Navigator, you’ll work closely with over 40 partner agencies and play a key role in reducing barriers to safety and healing. Your ability to build trust, think critically, and offer compassionate, client-centered support will have a meaningful impact on those experiencing crisis and complex life challenges.

Your mission is to:

• Work a four 10s schedule, with three days dedicated to walk-in clients and one day dedicated to appointments with a caseload of 8-10 clients; 
  • • Walk-in Days: Meet with all individuals who arrive during walk-in hours, typically supporting 2–10+ clients per day who may be navigating complex needs or challenging life circumstances, addressing immediate needs; 
    • Appointment Days: Meet with caseload clients as needed based on their individual needs and assist them in setting short- and long-term goals and objectives in collaboration with them; Provide warm welcome and guidance to all clients and accompanying persons upon arrival; 
• Provide crisis intervention and conduct client intakes (via virtual services: telephone, texting, live chat, google meet), and in-person;
• Provide clients with intake forms and information regarding confidentiality, informed consent, resources, etc. ;
• Conduct initial intake/assessment of trauma (if necessary), identify client’s needs, help them prioritize and navigate through the resources available through partner agencies at the FJC, provide warm referrals or in-person connections to appropriate agencies to meet stated needs; either in-person or via digital means; 
• Complete Victim Protective Order (VPO) petitions, provide guidance to clients in the VPO process;
• Promote ease of movement among and between services;
• Maintain a safe, welcoming and comfortable reception area, intake rooms and victim waiting room; ensure immediate services for health and safety needs are available and accessible to clients as needed;
• Apply creative problem solving as needed;
• Track and document client movement through services via salesforce, including service notes, client demographic/contact information, and other identifiers needed for grant compliance;

This role will give you an opportunity to:

• Ensure victims are receiving the highest quality assistance possible
• Contribute a young and growing organization
• Be an impactful member of the team spearheading the future of victim services
• Obtain hands-on experience resolving first-time or unusual problems
• Build a network with various community partner organizations

A bit about you

• You place survivors first and are passionate about creating a community of hope and healing
• You believe everyone deserves to be treated with dignity, kindness, and respect;
• You enjoy being the first face someone sees and setting the tone for a welcoming environment;
• You value teamwork and contribute to an inclusive, collaborative environment that serves a diverse range of clients and partners;
• You demonstrate sensitivity and awareness to cultural and ethnic differences 
• You’re flexible and adapt to unexpected changes with a solutions-focused mindset;
• You thrive in a fast-paced, unpredictable environment and manage stressful situations with calm and hopefulness
• You’re proactive, detail-oriented, and able to stay organized and manage your time effectively;
• You get it done – taking initiative identifying and resolving issues independently, even in unfamiliar or ambiguous situations.
• You’re a strong communicator with excellent verbal and written English skills. 
• You embrace an open feedback culture, comfortable both giving and receiving feedback to or from anyone in the organization 
• You’re able to set appropriate professional boundaries and are self-motivated
• You’re experienced in creative problem-solving
• You are able to assist in crisis intervention
• You are comfortable handling conflict
• You establish effective working relationships with supervisors, colleagues, onsite and offsite partners, volunteers, universities, and the general public; 
• You have knowledge of crime victims’ rights, resources, and best practice interventions
• You’re comfortable using technology and learning new systems like Salesforce and Google Workspace;
• You have a bachelor’s degree from an accredited college or university in social work, sociology, psychology, or a related field, or 2 years of experience in a related field;  
• You’re able to successfully pass a background check and have a valid Oklahoma driver’s license and auto insurance.

Preferred Qualifications

• Bilingual in Spanish and English preferred;
• Knowledge of best practices related to domestic violence, sexual assault, and stalking, including but not limited to survivor identification, safety planning, trauma-informed implementation, and confidentiality;
• Familiarity with community resources available to clients in crisis, including on-site and off-site partners, shelters and housing programs, observation facilities, counseling services, and treatment options.

Key Benefits

• Prioritize your well-being with 100% employer-sponsored services, including:
  • Medical, dental & vision
  • Mental health services
  • Gym membership
• Retirement plan with up to 3% employer match
• 19 PTO days accrued (increases after two years of employment)
• 12 paid holidays and two self-care days
• Monthly engagement activities
• Pet-friendly offices
• Public service loan forgiveness
• Ongoing professional development opportunities
• Be a part of a growing agency with a new state-of-the-art Maps 4 building

Physical Requirements

While performing duties of this job, the employee is regularly required to sit and work at a computer for long periods of time in an office environment and must be able to lift/move weight up to 25lbs. Employees are also required to accept incoming calls and must be able to hear and speak. Must have visual acuity to read and draft reports, case notes, letters, etc. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. Must have the manual dexterity to manually operate and use a computer. The noise level is quiet to moderate; non-smoking environment.

To apply, please email your resume, cover letter, and references to [email protected].