Mobile Client Navigator

Mobile Client Navigator 

Reports to: Client Services Manager

Work Environment: Oklahoma City, OK

Palomar’s Mission:

Our mission is to provide protection, hope and healing. We are a welcoming community that empowers and supports survivors through comprehensive, holistic services focusing on the whole person. Our collaborative, comprehensive approach creates a safe space where we use strength-based approaches to break the cycle of violence and create pathways to hope for those in our community. 

Essential Job Duties:

• Provide mobile case management services by meeting clients in accessible, safe, and convenient community locations.
• Conduct comprehensive assessments to understand client histories of trauma and barriers to well-being.
• Collaborate with clients to develop individualized service plans that address short-term and long-term goals.
• Utilize motivational interviewing techniques to engage clients in conversations about their well-being and self-determined goals.
• Track and document client movement through services via salesforce, including service notes, client demographic/contact information, and other identifiers needed for grant compliance;
• Provide information on victim’s rights and victims compensation benefits; review information with clients to ensure they understand, and answer any questions that may arise; 
• Provide appropriate communications, connections and follow-up with onsite and offsite service agencies and the clients to assure high customer satisfaction; 
• Build/maintain working relationships and trust with clients, FJC agency partners and community resource providers, through regular follow ups;
• Facilitate access to wraparound resources across the 8 dimensions of wellness by leveraging both formal and informal community partnerships.
• Provide ongoing advocacy and crisis intervention to support clients through complex challenges.
• Maintain weekly contact with clients and conduct bi-monthly in-person visits to monitor progress and update plans.
• Maintain knowledge of court/justice systems and statutes as they relate to family, custody, divorce, and housing law while accurately representing this knowledge to clients in a non-legal counsel capacity;
• Provide emotional support to individuals facing complex challenges, such as trauma, abuse, housing instability, and/or mental health concerns;
• Offer a compassionate presence to clients seeking connection, validation, or emotional support;
• Utilize trauma-informed de-escalation strategies when engaging with individuals in crisis;
• Coordinate with Palomar’s on-site partners and community agencies to ensure streamlined and holistic care.
• Document client interactions, assessments, and progress using Palomar’s data systems in accordance with confidentiality and compliance standards.
• Participate in team meetings, case reviews, and professional development opportunities.
• Support program growth by providing input on best practices for mobile service delivery and helping to reduce barriers to care.
• Serve as a back up for walk-in clients when onsite at Palomar. 
• Perform other duties as assigned to support the mission and day-to-day operations of Palomar.

Position Requirements:

• Bilingual (English/Spanish) -Preferred
• Graduation from an accredited college or university with a bachelor’s degree in social work, sociology, psychology, or a related field, or 2 years of experience in a related field;  
• Knowledge of best practices relating to domestic violence, sexual assault and stalking including, but not limited to: identification, safety, implementation and confidentiality; 
• Broad knowledge of community resources to clients in need of specific immediate services (both on-site and off-site partners) and resources, including shelters and housing, observation facilities, counseling and treatment options; 
• Ability to effectively meet with and engage the public; ability to establish effective working relationships with supervisor, employees, onsite and offsite partners and the general public; 
• Ability to effectively communicate in written form and orally, in a clear, concise manner, with staff, management, partners agencies, victims, and the general public;
• Must be able to respond effectively to stressful situations;
• Flexibility, critical thinking, and problem-solving skills and experience;
• Ability to deal tactfully with people from diverse backgrounds and situations;
• Must successfully pass a background check 
• Applicants must possess a valid driver’s license, maintain current automobile insurance, and have reliable personal transportation, as the role requires consistent travel between client appointments and community locations.

Physical Requirements:

• Regularly required to sit and work at a computer for long periods of time in an office environment. 
• Lift/move/carry weight up to 25lbs.
• Must be able to hear and speak English.
• Visual acuity to read and draft reports, case notes, letters, etc. 
• Manual dexterity to use and operate a computer. 
• Noise level in the office is quiet to moderate; and a non-smoking environment.

Key Benefits

• Prioritize your well-being with 100% employer-sponsored services, including:
• Medical, dental & vision
• Mental health services
• Gym membership
• Retirement plan with up to 3% employer match
• 19 PTO days accrued (increases after two years of employment)
• 12 paid holidays and two self-care days
• Monthly engagement activities
• Public service loan forgiveness
• Ongoing professional development opportunities

To apply, please email your resume, cover letter, and references to [email protected].